Privacy Policy

Effective Date: [22/04/2025]

At Deck Builder Canberra, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website or use our services.

1. Information We Collect

We may collect the following types of personal information when you interact with our website or use our services:

• Personal Identification Information: This includes your name, address, phone number, email address, and any other information you provide when requesting services or contacting us.

• Payment Information: When making a payment for our services, we may collect billing details such as credit card numbers or bank account information. We do not store sensitive payment information directly; instead, we rely on third-party payment processors.

• Website Usage Data: We may collect data about your interactions with our website, such as your IP address, browser type, device information, pages visited, and the time spent on each page.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver the services you request (e.g., deck design, construction, and installation).

• To communicate with you about your project or any inquiries you have made.

• To process payments and manage billing.

• To improve our website, services, and customer experience.

• To send marketing communications, if you have opted-in to receive them. You can unsubscribe from marketing communications at any time.

• To comply with legal obligations and resolve disputes.

3. How We Protect Your Information

We take reasonable measures to protect the security of your personal information, including using encryption and secure servers for payment transactions. However, no method of transmitting data over the internet or storing data is completely secure, and we cannot guarantee the absolute security of your personal information.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who help us perform tasks related to our business, such as payment processing, website hosting, or marketing.

• Legal Requirements: We may disclose your information to comply with legal obligations, respond to subpoenas, or protect our rights, property, or safety.

5. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience. These tools help us understand how visitors use our website and enable certain website functions. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of the website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.

• Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions in our communications or contacting us directly.

• Deletion of Information: In certain circumstances, you may request the deletion of your personal information, subject to legal and contractual obligations.

7. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their practices or content. We encourage you to review the privacy policies of any external sites you visit.

8. Changes to This Privacy Policy

Deck Builder Canberra reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated Privacy Policy will be effective immediately upon posting. Please check this page regularly for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Deck Builder Canberra
5/80 Hoskins St, Mitchell ACT 2911
Tel: 02 6105 9121
Email: info@deckbuildercanberra.com.au
Website: https://deckbuildercanberra.com.au/